0
잠시만 기다려 주세요. 로딩중입니다.

간호사가 지각하는 직무과부하, 상사부하관계의 질 및 정서적 소진이 이직의도에 미치는 영향 - 정서적 소진의 매개효과 검증 -

 The Impact of Job Overload, Relationship with Senior on Nurses’ Intention to Quit Their Jobs - Mediating Role of Emotional Exhaust -

간호행정학회지 2009년 15권 3호 p.372 ~ 381
KMID : 0614820090150030372
김영희 ( Kim Young-Hee ) - 춘해대학 간호과

최정현 ( Choi Jung-Hyun ) - 남서울대학교 간호학과
김경은 ( Kim Kyoung-Eun ) - 남서울대학교 아동복지학과

Abstract

Purpose: The purpose of this study was to investigate how job overload, relationship with senior perceived by nurses and emotional exhaust related to turnover and explored the mediating role of emotional exhaust in job characteristics-turnover relationship.

Method: Participants were 280 nurses from around the greater metropolitan area of Seoul, completed questionnaires. Correlation and Structural Equation Models were employed to investigate the various factors associated with this.

Result: Job overload related positively to emotional exhaust and turnover and the quality of relationship with senior related negatively to emotional exhaust but positively to turnover. These findings suggest the important role played by job conditions in preventing nurses’ emotional burnout and the intention to quit their jobs. Furthermore, emotional burnout mediated the effects of these job characteristics on nurses’ turnover.

Conclusion: It is suggested that the benefit of job conditions and emotional burnout should be taken into consideration when developing strategies to improve nurse retention and. social supporting programs for nurses more generally.
KeyWords
직무과부하, 상사부하관계, 정서적 소진, 이직의도
Job overload, Relationship with senior, Emotional exhaust, Turnover
원문 및 링크아웃 정보
  
등재저널 정보
학술진흥재단(KCI) KoreaMed